LetzRide general terms and conditions of sale and reservation (GTC)

Version: 30/10/2024

NB: this translation is provided for information purposes only and is not binding on Letzride. Only the French version is legally binding.

“LetzRide” is a private transport project, collective or not, on demand, allowing the customer, a natural person, to make a reservation for a destination of his choice from the departure point of his choice. The customer chooses a desired time of arrival at the destination, bearing in mind that the journey time is not the one deducted from the shortest route, but the one optimized in consideration of the other journeys requested by customers taking the same vehicle. At the time of booking, the customer can choose between a private transport service (cab) and a collective private transport service (hereafter “TCOD”).

LetzRide is a brand managed by IT2GO s.a., a société anonyme incorporated under Luxembourg law, whose registered office is at 4, rue Belair, L-4514 Differdange, Grand Duchy of Luxembourg and which is registered with the Luxembourg Trade and Companies Register under number B256656, tel. +352 23 62 65 50 6, [email protected].

These terms and conditions apply to the services published on the www.letzride.lu website.

IT2GO s.a. reserves the right to modify the present terms and conditions at any time by publishing a new version on the website. The general terms and conditions are those in force at the time of order confirmation.

The fact that the customer ticks the box relating to the present terms and conditions during the order process implies unreserved acceptance by the customer of the present terms and conditions in their entirety.

For transport services, the Customer is bound by a contract directly with the Service Providers and IT2GO acts solely as a technological intermediation platform to enable them to request and receive these services. The Customer must accept the Provider’s general conditions of carriage to complete the sale.

Article 1 – Definitions

Application: refers to the central reservation system in the form of a technological intermediation platform for requesting and receiving Services.

Customer: natural person wishing to use the Services.

Services: organization and provision of TCOD or Taxi reservation services via the Application on behalf of Independent Operators.

Independent operator: independent companies providing transport services.

LetzRide: brand managed by IT2GO s.a., (hereinafter IT2GO) a public limited company under Luxembourg law, whose registered office is at 4, rue Belair, L-4514 Differdange, Grand Duchy of Luxembourg and which is registered with the Luxembourg Trade and Companies Register under number B256656.

Trip: transport service provided by an independent Operator at the request of a Customer, consisting of transport from a departure address to an arrival address, booked in advance via the Application.  

TCOD: On-demand public transport is a public transport system that uses shared vehicles. Passengers book or request the service on demand, but may be required to share the vehicle with others who have similar or integrable itineraries, as long as they make it possible to reach the respective destinations according to the customer’s desired arrival time.

Cab service: service in compliance with the Law of July 5, 2016 on the organization of cab services.

Article 2 – Purpose

LetzRide’s services (the “Services”) consist of organizing and providing transportation reservation services via the Application on behalf of independent companies that provide transportation services (each an “Independent Operator”) to individual users, as well as providing services to collect fee and expense payments from users of the Services on behalf of the Independent Operators associated with such transportation services.

The Customer acknowledges that his ability to obtain transport services via the Application does not allow him to choose the Independent Operator who will be responsible for carrying out the Service. However, the Customer will have the choice when booking between a collective service (TCOD) or a Taxi Service; this choice may lead to different transport and fare conditions.

By selecting a TCOD, the customer confirms their understanding and acceptance that Article 56 bis of the Grand-Ducal Decree of 23 November 1955 regulating traffic on all public roads may be waived, allowing the journey to take less than one hour.

Furthermore, prior to booking, customers are required to indicate whether they wish to share the entire journey or a portion thereof with one or more other customers. If the customer chooses a non-shared journey, they are opting for a cab service that meets the definition and prescription of the 2016 law. Furthermore, the customer/passenger who chooses a shared route acknowledges and accepts that the route may not be the most direct.

By checking the box relating to these GTC during the order validation process, the customer is accepting these GTC in their entirety.

Article 3 – Scope of application

These General Terms and Conditions (GTC) apply to all bookings made via the Application between Customers and IT2GO. The general conditions of carriage of the Independent Operators apply cumulatively with these GCS. The Customer acknowledges that he/she must accept the aforementioned general conditions of carriage, which form a whole in order to benefit from the Service.

These GTC and any future amendments come into force on the day they are published on the Application.

These Conditions apply insofar as they do not conflict with the general conditions of carriage of the Independent Operators.

In the event that the Customer has made a reservation for one or more passengers, the Customer will inform his passengers of these GCS and of those of the Independent Operator selected for the Service. In all cases, the latter are also bound by the obligations contained in the GCS.

The conditions of carriage apply to the carriage of passengers on the network operated by the Independent Operator. Vehicles are reserved for passenger transport.

Article 4 – Legal capacity

By making one or more reservations, the Customer declares that he/she is at least 18 years of age and has full legal capacity to make such a reservation.

The Customer accepts responsibility and liability for reservations made on his behalf, including those made by minor members of the household and/or persons over whom the Customer exercises parental authority.

Article 5 – Use of the Application

IT2GO makes every effort to guarantee constant access to the application. However, it cannot guarantee the constant and uninterrupted availability of the application or its technical systems. Therefore, if the system is unable to process a reservation due to technical problems, the customer is invited to try again at a later date.

Telecommunication costs incurred in accessing the Site are the sole responsibility of the Customer.

It is forbidden to use the Application for non-private or commercial purposes or in a fraudulent or illicit manner. The use of automatic systems to extract data from this Application for commercial purposes is prohibited. IT2GO reserves the right to take action in the event of any breach of these provisions.

IT2GO may temporarily restrict the Customer’s access to and use of the Application in the event of serious indications of a breach of its obligations under these GTC or of misuse, in particular concerning the use of the Application, payments, intellectual property, as set out in these GTC, including when IT2GO receives a claim relating to a fraudulent act, for the time necessary to verify the information relating to the alleged breach of the said obligations.

The Customer must provide accurate and complete information when registering an account and using the Application.

The Customer’s account is personal. It may not be rented or shared, unless expressly authorized by IT2GO.

Once the account has been created:

• The Customer may not register more than one account with the same telephone number.
• The Customer may not authorize third parties to use his account, nor transfer his account to a third party;
• Customers must ensure that their account information is accurate, complete and up-to-date;
• The customer must not divulge confidential login information;
• The Customer must immediately inform IT2GO if he has reason to believe that someone else knows his username or password or if he suspects that someone else is using his account.
• The Customer will be responsible for the payment of all charges that may be due as a result of the performance of Services requested through his account, unless access to and use of his account is the result of force majeure, the act of a third party presenting the characteristics of force majeure (e.g. hacking, computer piracy) or a breach by IT2GO of its obligations. In the event of theft of a bank card or of banking information, the Customer is required to immediately notify his banking institution in order to take the necessary steps.

Article 6 – Right to transport

6.1 The right to transport exists as soon as a transport contract has been validly concluded.

6.2 Confirmation of the reservation (see article 7) entitles the passenger to a journey between the place of departure and the place of arrival indicated on the reservation. It is not permitted to board the vehicle after the place of departure or to disembark before the place of arrival, this place of arrival being understood to be the sole place of arrival, except with the agreement of the driver in the case of cab transport and subject to the conditions of the Independent Operator.

6.3 Reservations are valid only for the place, time and date specified without prejudice to the contingencies set out herein. LetzRide is not responsible for unused reservations or costs incurred due to Customer error. If the pick-up location is changed, the Customer is invited to cancel the reservation and make a new one. In the event of a change to the reservation deposit, rates may be modified and additional charges may apply. Customers should note that deposit changes are only possible with the Taxi Service and not the TCOD.

Article 7 – Reservations and routes

Reservations are mandatory regardless of the Service chosen by TCOD or the Taxi service.

The provisions detailed below are intended to define the terms and conditions for the provision of services and the sale of related transport tickets, concluded via the Application.

7.1. General booking conditions

7.1.1 The Customer makes a reservation request directly via the Application. It is important for each smartphone owner to secure access (e.g. access code, etc.) to his/her phone in order to avoid fraudulent use of the Application.

The customer chooses between a TCOD service or a cab service.

Only addresses within the specified geographical area will be eligible for the Service. Addresses outside the geographical zone will be rejected by the Application.

When booking, the customer enters his personal details and, if applicable, those of other passengers, chooses a one-way ticket (a return ticket must be booked with two one-way tickets), and must specify to IT2GO. :

• The exact address of the pick-up point;
• Departure time for the Service ;
• The number of passengers who will participate in the transport ;
• A cell phone number to be contacted on the day of the trip in order to provide the service;

All trips must be booked at least 24 hours in advance.

7.1.2.  Once the price has been paid in accordance with article 6 of these GTC, a notification is generated in the Application.

Please note that the actual pick-up time may vary by plus or minus 30 minutes from the pick-up time indicated in the booking confirmation.

A notification is generated in the Application when the vehicle approaches the pick-up location, with the vehicle registration number.

It is the customer’s/passenger’s responsibility to get to the meeting point early.

7.1.3. The reservation is only concluded when payment of the fare has been made and the Customer has received notification of confirmation of the reservation and/or pick-up, valid as a ticket.

7.1.4. In accordance with articles L. 222-2 (1) and L. 113-1 (3) (k) of the French Consumer Code, contracts for passenger transport services are not subject to the provisions concerning distance and off-premises contracts. As a result, IT2GO is not subject to the right of withdrawal for distance and off-premises contracts.

Consequently, Services booked via the Application are subject exclusively to the cancellation conditions detailed in article 13. of these GTC.

7.2. Making a Reservation

In order to complete the Reservation, the Customer must complete the following steps:

• Download the Application and complete the registration process (first-time use only)           
• Indicate pick-up and drop-off addresses
• Indicate the type of journey required (TCOD or Taxi)
• Indicate number of passenger(s)
• Indicate first name(s) and telephone number of passenger(s) if booking for a person other than yourself
• Check Reservation details and, if necessary, identify and correct any errors
• Indicate the desired method of payment
• Online payment in the application

In the event of prolonged inactivity during the booking process, it is possible that the route selected by the Customer and the fares and times offered may no longer be guaranteed. The customer is then invited to restart the search process with the addresses of his choice.

By clicking on the “Confirm” validation button for shared trips (TCOD) or “Confirm and pay” for private trips (Taxi), located at the bottom of the booking pages, the customer completes his or her request and the specific details of his or her booking.

Once payment has been made, a notification that payment has been made is displayed on the screen. If a cab is booked, the Application sends an additional notification when the vehicle is allocated. The transport contract is then validly formed.

The Customer acknowledges and accepts that the route to the destination may vary, thus implying a variation in travel time. During the booking process, the customer indicates his/her desired pick-up time and the Application will provide a pick-up time and an arrival time within a time range.

The Customer acknowledges and accepts that the Independent Operator’s vehicle is subject to fluctuations in traffic and weather conditions. The Customer is therefore invited to consult the Application, which will give the location of the vehicle when it is approaching and the estimated pick-up time. It is the Customer’s responsibility to be ready to leave the pick-up location when the vehicle arrives, at the time indicated in the Application. Once at the pick-up location, the vehicle will wait 5 minutes for off-airport addresses and 15 minutes for the airport for Taxi, and 2 minutes for TCOD, before leaving. The absence of the Customer or passenger(s) at the pick-up point may hinder the Independent Operator’s ability to provide the service and may result in the cancellation of the ticket at the Customer’s expense.

Customers should be aware that the transport service offered is a private public transport service, with no pre-established route. It may therefore take longer, as customers wait for other passengers to embark or disembark. As well as being influenced by the other passengers sharing the route, journey times depend on geography, weather, time of day and traffic conditions. Due to these variables, IT2GO and the Independent Operators cannot provide an exact journey time.

Furthermore, additional stops or different drop-off or pick-up points are not permitted.

If the customer makes a reservation from the airport, this does not mean that a vehicle will be waiting on arrival. For security reasons, most airports do not allow Independent Operators to line up vehicles on the sidewalk. However, Independent Operators have vehicles waiting nearby in a “holding lot” near the airport, just a few minutes away. What’s more, a vehicle or replacement vehicle is not always available, since in a given area or at a given time, there is not an unlimited number of vehicles to meet customer demand, so a customer may experience a waiting time compared to the scheduled reservation.

Article 8 – Contacts

When subscribing to the LetzRide service, the Customer provides his/her telephone number which, by default, will be used to make all reservations. If bookings are made for others, the Customer is required to provide the telephone number(s) of the passenger(s) concerned. This obligation enables the Independent Operator to take charge of the booking. However, Independent Operators are not obliged to call this telephone number prior to pick-up. Failure to provide a valid contact number for the day of travel may prevent the service from being provided, and the Customer or passenger may be deemed to have abandoned the Reservation.

The customer or passenger is strongly advised to consult the Application, which is updated whenever there is a change in the reservation status.

Article 9- Cancellation of reservation

A reservation is abandoned when the Independent Operator cannot find the customer at the designated pick-up location and estimated pick-up time on the Application and cannot reach the customer to ask for further instructions using the “Day of Travel” contact number provided within a short and reasonable time, so as not to jeopardize the pick-up of other passengers.

Cancellation of a reservation does not entitle the customer to a refund.

Article 10 – Customer error

The Customer is required to provide accurate information at the time of booking. IT2GO is not responsible for any errors made by Customers when using the Application. Reservation notifications appear on the Application, allowing Customers to access the details of their reservation.

Article 11 – Tickets and fares

11.1 Payment of the price is due in return for transport. IT2GO issues tickets for this purpose. A ticket consists of the booking confirmation available in electronic form on the Application. In addition, the Independent Operator’s driver may at any time request valid official photo identification from the passenger.

A ticket is issued for every reservation and every journey, regardless of the number of passengers. The passenger’s name is compared with the reservation list displayed on the driver’s cell phone, which contains current bookings, to determine whether the passenger can board.

11.2 Passengers are required to make a reservation prior to departure. Access to the interior of the vehicle is only permitted with a valid reservation confirmation. It is not possible to make a reservation in a vehicle.

11.3 Transport costs :

Prices for routes and options sold on the site are given in euros (€).

When the Reservation is validated, the prices to be paid are all-inclusive, i.e. they include VAT and any fees and taxes.

The period of validity of transport offers and their prices is determined by the update of the Application.

Telecommunication costs associated with access to the Application are the sole responsibility of the customer.

11.4 – Promo Codes and discounts

IT2GO may generate Promo Codes (discounts), to be applied when paying for an online booking.

11.4.1. Validity of Promo Codes

Promo Codes may either have an expiry date specified at the time of their communication, or be valid without a time limit. IT2GO reserves the right to deactivate or close a Promo Code without an expiry date at any time and without notice. Promo Codes cannot be used after their expiry date or after they have been deactivated by IT2GO.

11.4.2. Conditions of use

Only one Promo Code may be used per booking. Promo Codes cannot be combined with other promotional offers or discounts.

The Promo Codes are applicable, under the conditions they specify, to Shared rides (TCOD) and/or Private rides (taxi) in accordance with the campaigns in force. The user must enter the Promo Code before validating the booking. No retroactive adjustment will be possible.

11.4.3. Limitations and exclusions

Promo Codes may not be redeemed for cash or any other benefit other than as provided. Certain rides may be excluded from the use of Promo Codes, in particular in the case of periods of high demand, special events or journeys to specific destinations, if this is stipulated at the time of the promotion. If the value of the Promo Code exceeds the total amount of the reservation, the difference will not be refunded or credited, and will be definitively lost.

11.4.3. Cancellation

In the event of cancellation of a booking for which a Promo Code has been used, the refund conditions will be applied in accordance with the standard cancellation policy (Article 13). If it was a one-time use Promo Code, it cannot be reactivated or used for a new booking.

Article 12 – Working hours

12.1 Timetables and fares are not binding. The Independent Operator reserves the right to modify the timetables, dates, routes and fares previously offered for valid reasons, in particular when these modifications result from a decision by the competent authorities. If these changes are made after a reservation has been made by the Customer, the latter may either keep his/her ticket and accept the changes, or request the cancellation of his/her ticket and obtain a refund of the ticket price via the Application.

In the event of cancellation or delayed arrival at the pick-up point, passengers are informed as soon as possible and, in any event, no later than 30 minutes after the estimated time of departure, as soon as this information is available. Depending on the case, this information may be communicated by telephone call, notification in the application or updating of the estimated time of arrival in the application.

12.2 Changes to timetables which take effect after the contract has been concluded and for which the transport company is not responsible (e.g. the long-term consequences of natural disasters or permanent building sites) do not entitle passengers to compensation.

12.3 If the departure of a reserved trip can reasonably be expected to be cancelled or delayed by more than 30 minutes, the Customer will be reimbursed in accordance with the terms and conditions of the Application. In addition, the Customer may still be taken to the destination if the trip is not cancelled by the carrier or by the Customer.

Article 13 – Cancellation policy and refund conditions

Customers can cancel a booking at any time, up to 30 minutes before the scheduled pick-up time, and obtain a full refund of the fare.

IT2GO will only make a partial refund if the reservation is cancelled less than 30 minutes before the pick-up time, or if the reservation is abandoned as described in the table below.

Case studies	Cancellation fee for Shared ride (TCOD)	Cancellation fee Private ride (Taxi)
Customer cancels within 2 minutes after booking	No charge	No charge
Customer cancels 48 hours – 30 min before pick-up time	No charge	No charge
Customer cancels 0.29 – 0.01 before pick-up time	Cancellation fee (the amount depends on the value of the booking)	Booking fee (€1.50) if vehicle is assigned
Driver arrives 15+ minutes late	No charge	No charge
Customer no-show (flat fee)	* see below	€5.00

* Cancellation Fees for Shared rides (customer-initiated the cancellation)

Reservation value from €0.01 to €39.99 -> €3.50 flat fee

Reservation value from €40.00 -> €5.00 flat fee

* Cancellation Fees due to the customer’s absence at the time of pick-up (no-show)

Reservation value less than €7.50 for a Shared ride -> reservation value  

Reservation value from €7.50 to €39.99 for a Shared ride -> €7.50 flat fee

Reservation value from €40.00 for a Shared ride -> €10.00 flat fee

For Private rides, a flat fee of €5.00 is applied.

Article 14 – Safety

Please refer to the Independent Operator’s general conditions of carriage.

Article 15 – Sanitary measures

Please refer to the Independent Operator’s general conditions of carriage.

Article 16 – General obligations of passengers

Please refer to the Independent Operator’s general conditions of carriage.

Article 17 – Children and minors

Please refer to the Independent Operator’s general conditions of carriage.

Article 18 – Disabled and reduced-mobility passengers

It is the Customer’s responsibility to inform IT2GO during the booking process of the condition of the passenger(s) with reduced mobility or disability.

IT2GO, at the request of the Independent Operator, may refuse to make a reservation, issue or otherwise provide a ticket or accept the person on board the vehicle because of that person’s disability or reduced mobility,

1. To comply with applicable safety requirements established by provisions of international law, Union law or national law, or to comply with health and safety requirements established by competent authorities;
2. When the design of the vehicle or infrastructure, including the pick-up points, makes it physically impossible to embark, disembark or transport the disabled person or person with reduced mobility in a safe and operationally feasible manner.

The passenger concerned is immediately informed of the reasons for the refusal to carry and, if he or she so requests, is informed in writing within five working days of receipt of the request.

If the boarding of a disabled person or a person with reduced mobility has been verified, and a ticket issued, and that person is nevertheless denied boarding, the passenger and accompanying person will be reimbursed the cost of the journey.

Transport of wheelchairs or other means of locomotion

Please refer to the Independent Operator’s general conditions of carriage.

Wheelchair transport may be refused if there are significant indications that safe transport is not possible. IT2GO accepts no liability for damage to the wheelchair.

Article 19 – Seat reservations

It is not possible to reserve specific seats.

Article 20 – Luggage transportation

Please refer to the Independent Operator’s general conditions of carriage.

Article 21 – Special luggage

Please refer to the Independent Operator’s general conditions of carriage.

Article 22 – Baggage liability – lost and founds

Customers are responsible for their own luggage and any items placed by them in the vehicle. Neither IT2GO nor the Independent Operators assume any liability for damage, loss or theft of such property and will not be liable for any losses incurred, including, but not limited to, loss of future profits, potential revenues and additional expenses or losses incurred as a result of lost or stolen luggage or personal property. IT2GO and the Independent Operators are also not responsible for lost items left in the vehicle by a Customer. However, the Independent Operators wish to help customers find lost items wherever possible. If an item is lost, the Customer immediately contacts IT2GO via the Application. IT2GO will then contact the Independent Operator. The return of lost or found items may involve delivery and/or shipping charges for the recipient; please refer to the Independent Operator’s general conditions of carriage.

Article 23 – Transport of animals

Please refer to the Independent Operator’s general conditions of carriage.

Article 24 – Route modification

Changing the itinerary or turning the vehicle around due to an oversight is not permitted.

Article 25 – Force majeure

IT2GO and/or the Customer will not be held liable for damages of any kind if they are due to force majeure or to the acts of a third party presenting the characteristics of force majeure, or to additional difficulties, dangers or major hindrances resulting from unforeseeable events, such as epidemics or pandemics, war, acts of war, hostilities, riots or civil war, terrorist attacks, arrests, seizures, hindrances by public authorities or other persons, roadblocks, quarantine measures and strikes not attributable to IT2GO, as well as the exclusion or concerted stoppage of work or in the event of hindrances, risks or obstacles caused by a third party.

IT2GO has the right to cancel the contract before the start of the transport if exceptional circumstances, for which the company cannot be held responsible, make it impossible to carry out the service. In this case, the customer is entitled to a refund of the price paid.

IT2GO may terminate the contract without compensation after collection if the service can no longer be provided due to force majeure or significant difficulties, dangers or hindrances due to unforeseeable events, such as war, warlike events or other natural disasters. For example: epidemics or pandemics, war, acts of war, hostilities, riots or civil war, terrorist attacks, arrests, confiscations, hindrances by public or other authorities, roadblocks, quarantine measures as well as strikes not attributable to IT2GO, exclusion or concerted cessation of work or in the event of hindrances, risks or impediments due to the customer.

Article 26 – Protection of personal data

IT2GO and the independent Operators WEBTAXI, SLA (hereinafter “The Companies”, “We”), process your personal data such as your surname, first name, email address, telephone number or any other data you have provided via the “LetzRide” platform, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation – GDPR).

Your data is used and processed in order to manage your customer account, to monitor the services we provide, to manage and monitor complaints, to carry out statistical analyses in order to improve services, and to send you commercial communications by email or post, where you have consented to the latter.

Your data will be processed for the entire duration of the commercial relationship, plus any applicable statutory periods.

You have the right at any time to request access, rectification, deletion or portability of your personal data, to request limitation or to object to the processing of your personal data. You can exercise these rights by sending a letter to the following address [email protected], subject to proof of identity.

You also have the right to lodge a complaint with the CNPD, the competent supervisory authority, by post at the following address: CNPD 15 Bd du Jazz, 4370 Esch-sur-Alzette; or online at: https://cnpd.public.lu/

Article 27 – Claims – Mediation – Applicable law and competent courts

27.1 For any question or complaint, IT2GO invites customers to address their request in priority to IT2GO at the following address: [email protected]

Any complaint relating to the reservation, performance or consequences of the service must be made by the customer within one (1) month of the date on which the service was to be performed or was performed.

Any complaint must be addressed by the customer to IT2GO, by registered letter with acknowledgement of receipt or by e-mail to the address indicated above.

Notwithstanding mandatory statutory provisions, the customer is no longer entitled to lodge a complaint after the expiry of this period.

Within one (1) month of receipt of the complaint, IT2GO will inform the Customer whether the complaint has been accepted, rejected or is still under consideration. The final response must be given within a maximum of three (3) months from receipt of the complaint. Otherwise, the complaint is considered rejected.

27.2 The Customer/Passenger and IT2GO have the possibility, for any complaint concerning the reservation, performance or consequences of the Service, duly lodged with IT2GO in accordance with article 27.1 above and which has not resulted in an amicable settlement of the dispute, to have recourse free of charge to the mediation procedure provided for by the Luxembourg Consumer Code (articles L.421-1 to L.422-9), provided that the complaint has been lodged with the consumer ombudsman (e.g. Service national de la consommation, 6, rue du Palais de Justice à L- 1841 Luxembourg; [email protected]) within one (1) year of the date on which the Customer/Passenger lodged his/her complaint with IT2GO in accordance with article 27.1 above. IT2GO may offer the Customer/Passenger a mediation platform, without this being binding on the Customer/Passenger. The Customer/Passenger may contact the European platform for resolving consumer disputes by clicking on the following link:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

The parties remain free to terminate the mediation process at any time.

27.3 Any dispute which is not settled in accordance with the procedure described above shall fall within the exclusive jurisdiction of the courts of the Grand Duchy of Luxembourg, unless otherwise stipulated, and this irrespective of the plurality of defendants and/or the exercise of rights, including for emergency proceedings or proceedings in summary proceedings or by petition.

27.4 These GTC and the contracts concluded are subject to Luxembourg law.

Conditions of Carriage apply to the transport of passengers by SLA.

Conditions of Carriage apply to the transport of passengers by HelloTAXI.